Live chat
Aliphbay
Live chat can drive 3x – 5x
more conversions
Phone support is how companies have traditionally been there for customers, but it can be very costly – both in terms of toll charges and person-per-hour costs. Live chat doesn’t cost much more than a quality email provider and is a lot cheaper than phone support. In fact, Forrester research has shown that live chat customer service is 17-30% cheaper than a phone call.
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Live chat
Live chat it’s 100x faster than
any other digital service channel
Companies from major banks to small e-commerce stores now use live chat software to better service their customers and improve response times. So, it’s no surprise that 33% of consumers now expect to see live chat offered on every website. But, there’s a lot more to live chat software than providing quick customer support. That’s why we’ve rounded up 5 live chat software benefits to show you how chat can positively impact your business.
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