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WhatsApp & chatbots

WhatsApp Business and chatbots: answer your customers faster

Many customers prefer messaging on WhatsApp to filling in a form. Set up well, it becomes a real sales and service channel.

Syed MuheebFounder of aliphbay

October 23, 20262 min read

Create a business profile

WhatsApp Business lets you show your company name, address, hours, description and website. It reassures people before the first message.

Useful automatic messages

A greeting that introduces your business
An away message outside opening hours
Quick replies for common questions

A project for the Lahore team?Describe it in two minutes. We reply in English or French.

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Catalogue and labels

Present your products or services in a catalogue. Labels help sort conversations: new contact, quote sent, customer to follow up.

A button on your website

Add a visible WhatsApp link on every page, especially on mobile. A prefilled message helps customers start.

When to add a chatbot

An automated assistant answers simple questions at any hour and hands over to a person for the rest. It saves time when questions repeat.

Respect consent

Do not send promotional messages without permission and always let people opt out.

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